Finding Solutions Using Dojo

Intro 

If you have a question about the Domo product, the community in Dojo may be able to help. This platform allows Domo customers and employees to post solutions. When you submit a question, the original author can mark the best answers to help future users.

If you're new to Dojo, visit the Welcome Page. You'll learn all the tips and tricks to navigating and getting the most out of Domo's online community.

Video: Dojo Overview

Submitting a New Post in Dojo

Follow the steps below to post in Dojo: 

1. Select the Help Center in the navigation header.

2. Select the Join Discussion button to enter the Dojo Community Form. 

3. Scroll down and select the + New Post button and choose New Topic, New Idea, or Ask a Question.

Submitting a New Topic

If you'd like to start a discussion about the Domo product, post a New Topic. 

Follow the steps below to begin a discussion in Dojo: 

1. On the main Dojo page, scroll down and select the + New Post button. Choose New Topic.

2. From the + Select a Category menu, choose a subject that best describes your topic. Give the post a title, description, and add tags to group your post with others. To see trending topics, select Show popular tags.

3. Select Post Discussion.

The post has been added to the Dojo Community Forum for others to see and comment on. Activity will appear in Notifications and is sent to your email. 

To change notification preferences, click the Mebox and choose Edit Profile > Notification Preferences.

Submitting a New Idea

If you have an idea to improve the Domo product, post your suggestions in the Ideas Exchange. The Ideas Exchange is a channel in Dojo where our product managers regularly review idea submissions. The most upvoted ideas are given top consideration for future development. For more information, see Submitting Domo Product Feedback.

Follow the steps below to suggest a new feature idea: 

1. On the main Dojo page, scroll down and select the + New Post button. Choose New Idea.

2. From the + Select a Category menu, choose Ideas Exchange. Add a title, and a detailed description of your proposed addition, and tags. You can also add pictures, files, and URLs. To see trending topics, select Show popular tags. 

3. Select Save. 

The post has been added to the Dojo Community Forum for others to see, comment on, and Upvote . Activity will appear in Notifications and is sent to your email. 

To change notification preferences, click the Mebox and choose Edit Profile > Notification Preferences.

Submitting a Question

If you're experiencing issues with the Domo product, ask a question in Dojo. With thousands of existing questions and solutions from other Domo users, it's likely you'll find an answer.

Before submitting a question, use the Search bar to see if a solution already exists.  

Follow the steps below to post a question: 

1. On the main Dojo page, scroll down and select the + New Post button. Choose Ask a Question.

2. From the + Select a Category menu, choose a subject that best describes your question. Add a title, a detailed description the issue you're experiencing, and tags. You can also add pictures, files, and URLs. To see trending topics, select Show popular tags. 

3. Select Ask Question. 

The question has been added to the Dojo Community Forum for others to see and answer. Activity will appear in Notifications and is sent to your email. 

To change notification preferences, click the Mebox and choose Edit Profile > Notification Preferences.

4. When someone offers a great solution for your problem, tag the reply as Accepted Answer. It will appear directly below the original post. 

Earning Rewards in Dojo

Rankings in the Dojo are a reflection of activity and engagement. The rank structure resembles the Karate Belt System. Upon registration, each member is given the "White Belt" rank.

As you ask questions, receive reactions on your posts, and reply to other discussions, you will accumulate points. The more points you have = the higher rank association you earn. 

As you uprank, you earn rewards. Some of the rewards include a Domopalooza ticket, VIP spotlight article posted on Dojo, and a physical black belt mailed to you with your name embroidered on it. To learn more about ranks and badges, see Ranking & Badge System.