In the Admin Settings, you can access options for enabling multi-factor authentication for the employees in your company. When multi-factor authentication is enabled, users who log into Domo are sent an authentication code via text message. They must then enter this code to access Domo. If they have not entered mobile numbers into Domo, they will receive an email instead. They will not receive a separate prompt.
The mobile app does not currently act as the second factor for authentication. Users on mobile will need to receive the SMS message the first time they log in.
If enabling multi-factor authentication outside the US, please note that your valid mobile phone number MUST start with a country code. For instance, if receiving SMS notifications in Japan, enter your number as "+81 80-1234-5678" where 81 is the Japan country code. If you are unsure what your country code is, see https://countrycode.org/
Video - Multi-Factor Authentication
2. In the Authentication panel, locate Multi-factor Authentication.
Why can't I receive my verification code?
Your valid mobile phone number MUST start with a country code. If your phone number in Japan is 080-1234-5678, enter it as "+81 80-1234-5678" where 81 is the Japan country code. If you are unsure what your country code is, see https://countrycode.org/
What will happen if multi-factor authentication is enabled before users have entered their mobile numbers?
Those users will receive an email with the code instead of a text message.