Intro
Live Chat is a customer service chat and ticketing platform. To learn more about the LiveChat API, visit their page (https://developers.livechatinc.com/).
You connect to your LiveChat account in the Data Center. This topic discusses the fields and menus that are specific to the LiveChat connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Data Connector.
Prerequisites
To connect to your LiveChat account and create a DataSet, you must have the following:
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The username for your LiveChat account.
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A LiveChat API key. For information about finding your API key, visit https://docs.livechatinc.com/rest-ap...asic-api-usage.
Connecting to Your LiveChat Account
This section enumerates the options in the Credentials and Details panes in the LiveChat Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Data Connector.
Credentials Pane
This pane contains fields for entering credentials to connect to your LiveChat account. The following table describes what is needed for each field:
Field |
Description |
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Username | Enter the username for your LiveChat account. |
API Key | Enter your LiveChat API key. For information about finding your API key, visit https://docs.livechatinc.com/rest-ap...asic-api-usage. |
Once you have entered valid LiveChat credentials, you can use the same account any time you go to create a new LiveChat DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors.
Details Pane
This pane contains a primary Reports menu, along with various other menus which may or may not appear depending on the report type you select.
Menu |
Description |
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Report |
Select the LiveChat report you want to run. The following reports are available:
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Start Days |
Enter the number of days back for which you want to start pulling report data. Pair with End Days to create a range of days. For example, if you entered 14 for Start Days and 7 for End Days, each time your report ran it would pull data from 14 days ago up until 7 days ago. |
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End Days |
Enter the number of days back for which you want to stop pulling report data. Pair with Start Days to create a range of days. For example, if you entered 14 for Start Days and 7 for End Days, each time your report ran it would pull data from 14 days ago up until 7 days ago. |
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Group |
Select the group you want to retrieve data for. |
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Login |
Select the login name you want to retrieve data for. |
Other Panes
For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.
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