Finding Top Customer-Generated Solutions Using Dojo

Intro

Imagine you are trying to optimize a Domo solution and you are about to hit your late afternoon deadline. Unfortunately you have pressing questions you're unable to answer, and none of your MajorDomos are around. What do you do?

How about trying Dojo, Domo's online community of experts? Consult this resource to find out if your question has already been answered; with thousands of existing questions and solutions from experts, it's likely you'll find an answer. And if not, you can ask the question yourself.

Dojo also contains an Ideas Exchange where you can submit your Domo feedback ideas directly to the product team to review.

Accessing Dojo

You can log into Dojo from your Domo instance.

To access Dojo,

1. Log into your Domo instance.
2. Click the App icon in the toolbar and select Help Center.
   
   
3. Mouse over Join Discussion in the Dojo Community Forum.
   
   

You are then taken directly into the Dojo and will automatically be logged in if you've registered and visited Dojo before. If you haven't registered for Dojo before, click the "register" button and follow the process to create a user. You will stay logged in forever once you register for the first time. 

If you're new to Dojo, you'll benefit by visiting the Welcome board. Here you'll learn all the tips and tricks to navigating and getting the most out of Domo's online community, the Dojo. 

Updating Your Profile Info

You can update your Dojo profile information in the Settings menu.

To update your profile info:

1. Click the Mebox in the upper right corner of Dojo > click Edit Profile. From here you can change your username and update notification preferences. 

Searching for Existing Solutions

Before submitting a question, you should search the community to see if a solution already exists to your problem. You do this by entering keywords in the Search field at the top of the home screen. The most popular threads containing your search will populate as you type. Click on the title to be taken to the thread. 

Each question can have several replies, but the most correct answer in a thread will have the Accepted Answer tag next to it. 

Ideas Exchange

If you have great ideas for improving the Domo product, you can share them in the Ideas Exchange. Dojo is the only place in Domo where you can submit ideas to Domo Engineering as well as view other ideas, vote them up, and influence the Domo product roadmap.

You can access this by clicking Ideas Exchange on the Home page.

Gamification

Rankings in the Dojo are a reflection of activity and engagement on the Dojo. The rank structure resembles the Karate Belt System. Upon registration, each member is given the 'White Belt' rank.

As you ask questions, receive reactions on your posts, and reply to other discussions, you will accumulate points. The more points you have = the higher rank association you earn. 

As you uprank, you earn rewards. Some of the rewards include a Domopalooza ticket, VIP spotlight article posted on Dojo, and a physical black belt mailed to you with your name embroidered on it. Learn more about ranks and badges can be earned on the Dojo here.